Return & Refund policy

Last updated: April 2026

Returns & Refunds
01

Your Right to Cancel

14-Day Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods — no reason required.

Once you notify us of your cancellation, you have a further 14 days to return the item(s) to us. Items must be unused, unwashed, and returned with their original tags attached.

Your statutory rights are not affected. This policy does not limit any rights you have under the Consumer Rights Act 2015 or other applicable UK law.
02

Faulty or Incorrect Items

30-Day Right to Reject

Under the Consumer Rights Act 2015, if your item is faulty, not as described, or not fit for purpose, you have the right to a full refund within 30 days of receiving it.

After 30 days and within 6 months of purchase, you are entitled to a repair or replacement. If neither is possible, you are entitled to a partial or full refund. Please contact us immediately if you receive a faulty or incorrect item.

03

How to Return an Item

1
Contact Us
Email or WhatsApp us within the applicable return window. Please include your order number and the reason for your return.
2
Receive Instructions
We will send you a return form and the address to ship your item(s) to.
3
Ship the Item
Pack the item securely and send it to the address provided. We recommend using a tracked service — we cannot be held responsible for items lost in transit.
4
Refund Issued
Once we receive and inspect the item, your refund will be issued within 14 days to your original payment method — as required by UK law.
04

Return Shipping Costs

Change of Mind Return postage is at your cost unless otherwise stated at the time of purchase.
Faulty or Wrong Item We will cover return postage costs in full for items that are faulty, damaged, or incorrectly sent.
05

Sale Items

Store Credit Only

Returns on discounted (sale) items are eligible for store credit only. Store credit does not expire. Please note: your statutory right to cancel under the Consumer Contracts Regulations and your rights under the Consumer Rights Act 2015 for faulty goods are not affected by this policy.

06

Non-Returnable Items

Items without original tags or that have been worn or washed
Items returned outside the applicable return window
Hygiene products (e.g. bidets) once opened or used
07

Refund Timeline

Processing Refunds are processed within 14 days of us receiving the returned item — in line with the Consumer Contracts Regulations 2013.
Method Refunds are issued to the original payment method used at checkout.
Bank Processing Please allow an additional 3–5 business days for your bank or card provider to process the refund.
08

Disputes & Complaints

If you are unhappy with our response to a complaint, you may refer your dispute to an approved Alternative Dispute Resolution (ADR) scheme or contact the Citizens Advice consumer helpline on 0808 223 1133, or visit citizensadvice.org.uk.

09

Start a Return

DEEN INTR – Returns

Email: info@deenintr.com

WhatsApp: +31 6 83422444

Mon – Fri, 9:00 AM – 5:00 PM